Refund Policy

Elwaudio wants you to be satisfied with your purchase. If the Software does not meet your expectations, you may request a refund subject to the terms below.

Eligibility

Refund requests must be made within 14 days of the original purchase date. Refunds may be granted if:

• •The Software does not function as described on the product page
• •You experience a technical issue that Elwaudio is unable to resolve
• •You made a duplicate or accidental purchase

Refunds will not normally be granted if:

• •More than 14 days have passed since purchase
• •The Software has been used extensively beyond initial evaluation
• •The request is based on a change of mind after extended use

How to Request a Refund

All purchases are processed by Paddle.com, who acts as the merchant of record. To request a refund:

1. •Contact Elwaudio at hello@elwaudio.com with your order number and a brief description of the issue
2. •Alternatively, contact Paddle directly through the receipt email you received at the time of purchase

Elwaudio will respond to refund requests within 5 business days.

What Happens After a Refund

Once a refund is processed:

• •Your license key will be revoked and the Software will no longer activate
• •Any active machine activations will be deactivated
• •You should uninstall the Software from all devices

Free Trials

Where a free trial is offered, we encourage you to evaluate the Software fully before purchasing. The trial period is intended to help you determine whether the Software meets your needs.

Contact

If you have questions about this policy, please contact hello@elwaudio.com.